The ABCVIP model was created by Jackie Botelho when she was the Head Concierge at a beautiful beachside hotel in San Diego, California.
During this time, she pioneered the concierge program by working closely with local restaurants, bars, and venues to provide an exceptional experience for the hotel guests. The program showed immediate success as local San Diego businesses thrived. Tower 23 went from #11 to #3 on TripAdvisor in less than 4 months due to the amount of positive reviews saying the staff went “above and beyond”.
Currently, Jackie is in New York City with her team and they are setting a new standard for the word “hospitality”.